Privacy Policy

1. Information We Collect

Arixolve collects several types of information from and about users of our services, including:

• Personal Information: Name, email address, contact details, and government identification numbers when required for service delivery
• Device Information: Device identifiers, operating system, hardware model, and mobile network information
• Location Data: Precise or approximate location when necessary for location-based services (with your permission)
• Usage Data: Information about your interactions with our AI-powered solutions, including voice recordings and chat logs
• Technical Data: IP address, browser type, device information, usage statistics, and performance metrics
• Sensitive Data: Government document information, biometric data (when required), and other sensitive personal information necessary for e-governance services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our e-governance services
• Verify your identity for secure government service access
• Develop new products, services, and features
• Train and improve our artificial intelligence and machine learning models (with anonymized data only)
• Analyze usage patterns to enhance user experience
• Respond to your requests, comments, and questions
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud, security breaches, and illegal activities

3. Children's Privacy (Under 13)

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

• We do not target advertising to children under 13
• We do not collect location data from users under 13
• We do not allow children under 13 to create accounts without parental consent
• If we discover we have collected information from a child under 13, we will delete it immediately

4. Sensitive Data Handling

We handle sensitive user and device data with the highest level of security and transparency:

• Government Documents: Encrypted storage and transmission of all government-related documents and data
• Biometric Data: Processed locally on device when possible, with minimal server storage
• Financial Information: Compliant with PCI DSS standards and never stored permanently
• Voice Data: Processed for AI training with user consent, automatically deleted after 90 days
• Device Permissions: We only request permissions necessary for app functionality

5. Data Security

Arixolve implements comprehensive security measures to protect your sensitive data:

• End-to-end encryption for all data transmission
• Multi-factor authentication for sensitive operations
• Regular security audits and penetration testing
• SOC 2 Type II compliance for data processing
• Secure data centers with 24/7 monitoring
• Employee background checks and data access controls

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We may share your information with:

• Government agencies and partners as necessary to provide our services and comply with legal requirements
• Service providers who perform services on our behalf under strict confidentiality agreements and data processing terms
• Legal authorities when required by law or to protect our rights and user safety
• Third-party analytics providers (with anonymized data only)

We never sell your personal information to third parties for marketing purposes.

7. Data Retention

We retain your information based on the following criteria:

• Personal data: Retained for as long as your account is active
• Government service data: Retained as required by Indian law (typically 7 years)
• Voice recordings: Deleted after 90 days unless you opt for longer retention
• Analytics data: Anonymized and retained for up to 2 years
• Security logs: Retained for 1 year for security purposes

8. Your Rights

Under Indian data protection laws and international standards, you have the following rights:

• Access: The right to access and receive a copy of your personal information
• Rectification: The right to rectify or update your personal information
• Restriction: The right to restrict or object to certain processing of your data
• Deletion: The right to request deletion of your personal information where applicable
• Portability: The right to data portability
• Withdrawal: The right to withdraw consent for data processing

To exercise these rights, please contact us using the information provided below. We will respond within 30 days.

9. Compliance and Certifications

Arixolve is committed to compliance with applicable data protection laws and industry standards:

• Indian Personal Data Protection Act (when enacted)
• Information Technology Act, 2000 and its amendments
• ISO 27001 information security management
• SOC 2 Type II compliance
• Government of India e-governance standards

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for significant changes
• Displaying an in-app notification

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us at:

For urgent privacy concerns or data breach reports, please use our dedicated security email: security@arixolve.com